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Customer Service Representative

Location:Yellowknife, Northwest Territories, Canada
Job Type:Permanent
Posted:21st Jun 2010
Closing Date:2nd Jul 2010
Posted By:CIBC
Details:
Customer Service Representative

As the first person our clients see, you are the face of CIBC and as a result will be relied upon to provide excellent client service and respond to all inquiries efficiently. An understanding of client needs, CIBC products and services, and transaction processing knowledge are also required – CIBC offers extensive in-house training. Quickly developing a rapport with customers, your service-oriented approach will create a positive customer experience.

Key Accountabilities/Activities:·
Create a positive client experience by understanding and meeting service transaction needs quickly, professionally and accurately.
·Take initiative to promote banking products and transaction services that meet client needs.
·Recognize client needs and make quality referrals to colleagues.
·Take ownership when clients experience a problem and take the appropriate steps to resolve the problem.
·Balance cash holdings. Act as joint custodian of cash and securities.
·Protect client privacy.
·Identifying client needs and sales opportunities while processing transactions quickly and providing efficient service.

Requirements:
Attributes:
Service oriented.
Thorough.
Strong interpersonal understanding.
Initiative.
Results orientation.
Teamwork and partnering.


If you are interested in applying for this role, please go to the CIBC.com/Careers website and apply to Job Posting ID# J0610-0814
 
Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest.
 

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