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Customer Service Representative

Location:Norman Wells, Northwest Territories, Canada
Job Type:Permanent
Posted:15th Aug 2009
Closing Date:31st Aug 2009
Posted By:CIBC
Details:
Customer Service Representative

Imagine working in a fast paced environment where you help clients do their every day banking and receiving something equally as valuable, a smile that says you’ve made their day easier. At CIBC, you’ll enjoy an exciting sales and service career that’s very rewarding, where you’re making a difference in our clients’ lives every day. So if you haven't thought about a career with CIBC, think again.

As the first person our clients see, you are the face of CIBC and as a result will be relied upon to provide excellent client service and respond to all inquiries efficiently. An understanding of client needs, CIBC products and services, and transaction processing knowledge are also required – CIBC offers extensive in-house training. Quickly developing a rapport with customers, your service-oriented approach will create a positive customer experience.

Key Accountabilities/Activities:·
Create a positive client experience by understanding and meeting service transaction needs quickly, professionally and accurately.
·Take initiative to promote banking products and transaction services that meet client needs.
·Recognize client needs and make quality referrals to colleagues.
·Take ownership when clients experience a problem and take the appropriate steps to resolve the problem.
·Balance cash holdings. Act as joint custodian of cash and securities.
·Protect client privacy.
·Identifying client needs and sales opportunities while processing transactions quickly and providing efficient service.

Requirements:
Attributes:
Service oriented.
Thorough.
Strong interpersonal understanding.
Initiative.
Results orientation.
Teamwork and partnering.

Special Conditions:
- Full -Time: 37.5 hrs/week.
- Days required to work: Monday to Friday.
- An additional living allowance is available.

1. Resumes must be submitted online only, through cibc.com/careers.
 
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