Customer Service Representative

Location:	Hay River, Northwest Territories, Canada
Job Type:	Permanent
Posted:	15th Aug 2009
Closing Date:	31st Aug 2009
Posted By:	CIBC
Details:
Customer Service Representative Key Accountabilities/Activities:· Create a positive client experience by understanding and meeting service transaction needs quickly, professionally and accurately. ·Take initiative to promote banking products and transaction services that meet client needs. ·Recognize client needs and make quality referrals to colleagues. ·Take ownership when clients experience a problem and take the appropriate steps to resolve the problem. ·Balance cash holdings. Act as joint custodian of cash and securities. ·Protect client privacy. ·Identifying client needs and sales opportunities while processing transactions quickly and providing efficient service.

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